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EMPLOYEE CUSTOMER SERVICE (M/F/D) CUSTOMER SUPPORT - Job Amsterdam - International Campus GmbH

EMPLOYEE CUSTOMER SERVICE (M/F/D) CUSTOMER SUPPORT

International Campus Group is a European real estate development and operating platform. Our focus is on flexible innovative housing solutions in the areas of student housing and co-living. We develop, invest in and operate buildings at several locations in Germany, the Netherlands, Austria and the Czech Republic. Since its foundation in 2011, IC has grown significantly and currently has over 4,200 apartments in operation.

Do you want to be part of our team then join us with immediate effect or as soon as possible in a part time position for our location in Amsterdam as  EMPLOYEE CUSTOMER SERVICE (M/W/D) CUSTOMER SUPPORT 20h/w.

Your responsibilites

As a member of our Customer Service Team, you are the professional and friendly voice of "THE FIZZ" and ensure the satisfaction of our tenants with your empathetic manner that brings a smile to your face with every interaction.
 

  • Contact person for our tenants / students in all questions concerning the tenancy relationship
  • Ensuring service standards for tenants
  • First point of contact for lease terminations
  • Preparing reports to analyze customer service and improve internal processes
  • Close cooperation with the departments Rental Accounting, Operations, Sales, Marketing etc.
  • Administrative tasks incl. database maintenance, document management etc.
  • Initiative and exchange of ideas for the ongoing optimization of all processes
  • Participation in new projects
  • Handling complaints in cooperation with other departments

 

Your profile

  • Completed vocational training
  • Professional experience from a service-oriented industry
  • Young Professionals and those looking for a career change are welcome for this position
  • Independent, conscientious, very well organized and structured way of working
  • High level of commitment and very good communication skills
  • Ability to work in a team and high service and customer orientation
  • Communicative, friendly, obliging and confident appearance
  • Confident handling of all common Microsoft Office products
  • Excellent Dutch and English skills and hands-on mentality are required

What to expect with us

  • A future-oriented, exciting environment in a dynamic growth market
  • A job with a wide range of tasks
  • A young, dynamic and very cooperative team with flat hierarchies
  • Cooperation with highly motivated colleagues in international teams
  • Further training opportunities in line with requirements
  • Permanent employment with attractive remuneration
  • 30 days of holiday per year (plus special leave on 24.12. and 31.12.)
  • Regular team events and workshops as well as employee benefits
  • Health management

How to join us

Our corporate culture is open, fair and cooperative, but also dynamic and (challenging). Despite all ambitions and challenges, the fun of working together as a team always comes first for us.

BE PART OF IC - If you are interested in joining our company, please send your full application including cover letter and CV as pdf  by clicking on the "submit application" button via email to Ms. Mong-Thu Pham bewerbung@ic-campus.com .

Submit application

International Campus ist eine europäische Immobilienentwicklungs- und Betriebsplattform. Unser Tätigkeitsfeld umfasst die Grundstücksakquisition, Immobilienentwicklung und -Konstruktion, Vermarktung und Betrieb sowie die Bereiche Asset und Property Management. Unser Fokus liegt auf flexiblen innovativen Wohnlösungen in den Bereichen Student Housing und Co-Living. Wir entwickeln und betreiben Apartmenthäuser an mehreren Standorten in Deutschland, Österreich, den Niederlanden und Tschechien.

Mehr Infos auf unserer Website / for more information please visit our website

Unsere Produkte kombinieren moderne und effiziente Wohnräume mit Services und schaffen einzigartige Gemeinschaftserlebnisse. Mit unseren Marken THE FIZZ und HVNS liefern wir innovative Angebote für Menschen in verschiedenen Phasen des Übergangs. 

Our products combine modern and efficient living spaces with services and create unique community experiences. With our brands THE FIZZ and HVNS, we provide innovative offers for people in various phases of transition. 

Mehr Infos auf unserer Website / for more information please visit our website
Unser Angebot THE FIZZ gibt es derzeit in Berlin, Bremen, Darmstadt, Frankfurt/Main, Freiburg, Hannover, Wien, Hamburg, München, Aachen und Prag. Mehr als 4.200 Einheiten sind derzeit im Betrieb, 2.000 Einheiten befinden sich im Bau oder in Entwicklung. Unser Ziel: Mehr als 25.000+ Apartments in Zentraleuropa. 
THE FIZZ is currently available in Berlin, Bremen, Darmstadt, Frankfurt/Main, Freiburg, Hanover, Vienna, Hamburg, Munich, Aachen and Prague. More than 4,200 units are currently in operation, and 2,000 units are under construction or in development. Our goal: More than 25,000+ apartments in Central Europe.

Mehr Infos auf unserer Website / for more information please visit our website